by
Jonathan Berkompas
| Nov 16, 2011
Your job is teaching your students. Our job is to make sure you are well trained to use our teaching materials and course management tools, and to support any technical needs you may have. We want to make your job easier, which is why we’re pleased to offer you a variety of support options.
In many cases, your CDX Automotive Account Managers can serve as your first point of contact should you have questions about our products and how to utilize the robust suite of features within them. You can access a list of CDX Automotive Account Managers here.
If you or your students experience technical issues, you are encouraged to contact our Technical Support Team. You can call our Technical Support Team at 1-800-832-0034 –option #5. Here are the hours of operation for telephone support:
Monday through Friday from 8:30 a.m. to 5:00 p.m.*, US Eastern time.
*Until 3:00 p.m. on Fridays in June, July, and August
You can also submit an issue with our Technical Support Team online
here. Rest assured knowing that your online request will be handled just as quickly as those fielded over the phone. In fact, our online submission process is often more efficient and can allows for better tracking throughout the resolution process.
Finally, you can access our online Knowledge Base anytime for answers to commonly asked questions and tips on how to troubleshoot a variety of issues. Access our online Knowledge Base
here.